Business Name: SEND a friend

Effective Date: 30/07/2025

​

At SEND a friend, I am committed to making my services accessible and inclusive for all parents and caregivers, including those with disabilities or additional needs. As a sole trader supporting families of children with autism, I understand the importance of clear communication, flexibility, and accessibility in every interaction.

​

My Commitment

I aim to ensure that:

• All clients feel welcomed, respected, and understood

• Services are adaptable to individual needs

• Communication is clear, supportive, and free from jargon

• Venues (in-home or online) are as accessible as possible

• Online content, booking processes, and written materials are easy to understand and use

​

In-Person Sessions

​

For home visits:

• I will work with you to accommodate your physical access needs (e.g., mobility considerations, quiet environments)

• I am flexible in arranging sessions around your routine and comfort level

• If you or someone in your home has specific sensory needs, I will do my best to adjust my approach accordingly

 

Online Sessions

• I use accessible platforms such as Zoom, which support live captioning and screen-reader compatibility

• I can adjust the pace of sessions or provide breaks if needed

​

Website & Digital Accessibility

I strive to ensure it meets accessibility best practices, including:

• Readable fonts and high-contrast colours

• Mobile responsiveness

• Clear layout and structure

​

Feedback and Accessibility Requests

I welcome feedback to help improve accessibility. If you encounter a barrier when accessing my services, or need adjustments to better support you, please contact me:

📧 Email: rebeccasendafriend@gmail.com
I will respond as promptly as possible to accommodate your needs.

​

Continuous Improvement

Accessibility is an ongoing commitment. I regularly review and update my practices to ensure that all families, regardless of their background or ability, can benefit from the support I provide.

Thank you for trusting me to be part of your journey.